Cancellation Policy

Every listing on Desert Place Rentals has one of three cancellation policies, set by the Host and shown on the listing page before you submit a request. These policies govern refunds when a Renter cancels a confirmed booking.

Flexible

Full refund up to 24 hours before the event.

Moderate

Full refund up to 5 days before the event.

Strict

Full refund up to 14 days before the event.

Before a booking is approved

A booking request isn't confirmed, and no payment is collected, until the Host approves it. You can withdraw a pending request at any time at no cost.

If the Host cancels

If a Host declines a request or cancels a booking they already approved, you receive a full refund regardless of the listing's cancellation policy. See the Host Agreement for what that means for the Host.

Outside the cancellation window

Cancellations made after the refund window in a listing's policy has passed are not refunded, except where required by law or at the Host's discretion.

No-shows

If a Renter doesn't show up for a confirmed booking without canceling, the booking is treated as completed and is not refunded.

Disputes

If something about a booking didn't match the listing, message the Host first through the platform — most issues are resolved directly. If you can't reach a resolution, contact hello@desertplacerentals.com and we'll help mediate.